Kari was located in Columbia and was referred to us by Jordan….Thanks:) Kari reminded me of my mom when we first met because of her British Accent. My mom is from Burrow-in-Furnace England and was nice to hear the accent. Kari was renting and needed the pad replaced, carpet stretched back in, and a carpet cleaning due to water damage. The previous company had already pulled the old pad out and dried the carpet. Baltimore Carpet Repair and Cleaning in stalled new 6lb. 7/16 padding, power stretched the carpet back in, and did a through carpet cleaning!