Customer called because her dog for some reason was digging at the carpet and eventually made it to the carpet backing. We see this a lot. Most of the time it’s because a pet gets accidentally locked in a bedroom, office, ect. We also find this a lot in rentals. We get calls from people that are renting a home, condo, or apartment and their pet or their roommates pet damaged the carpet. In fact, my next blog will be about a nice couple in York, PA that was renting a home and moving out.